Legal
Privacy Policy
Last updated 11 September 2026.
Folia Avenue ("we", "us", "our") respects your privacy and is committed to handling your personal information responsibly, in line with the Australian Privacy Principles under the Privacy Act 1988 (Cth). This policy explains what we collect, how we use it, and the choices you have.
Information we collect
We collect information you give us directly, such as when you send an enquiry, subscribe to our newsletter, create an account, or place an order through our shop. This may include your name, email address, phone number, delivery address, and details about your event or order. Payment for shop orders is processed securely by Shopify at checkout. We do not store your payment card details ourselves.
Wishlist & browsing data
Items you add to your wishlist are stored locally in your browser only, using your device's local storage. This information is never transmitted to us or any third party, and clears if you clear your browser data. Cart contents and orders placed through our shop are processed by Shopify to fulfil your purchase.
Cookies & analytics
We use cookies and tools from Google (Analytics and Ads) to understand how the site is used and to measure our advertising. You can manage cookies in your browser settings.
How we use your information
- To respond to your enquiries and provide quotes
- To plan, deliver and invoice confirmed bookings and orders
- To send you marketing updates if you've subscribed (you can unsubscribe at any time)
- To maintain and improve this website
Sharing your information
We do not sell your personal information. We may share limited details with trusted service providers who help us operate, such as Shopify for order processing and our email and enquiry-management tools, solely for the purpose of running our business, and only to the extent necessary.
Data security
We take reasonable steps to protect the personal information we hold from misuse, loss, and unauthorised access. We retain your information only for as long as it's needed for the purposes described above, or as required by law.
Your rights
You can ask us to access, correct, or delete the personal information we hold about you at any time by contacting us using the details below. If you believe we've handled your information improperly, you're welcome to raise it with us directly, or contact the Office of the Australian Information Commissioner (OAIC).
Children's privacy
Our site and services are intended for adults. We don't knowingly collect personal information from children.
Changes to this policy
We may update this policy from time to time. The "last updated" date at the top of this page reflects the most recent revision.
Contact us
For any privacy-related questions or requests, reach us at hello@foliaavenue.com.au.